Terms of Service
PackClose HQ · effective 2026-07-23 · written in plain language on purpose - if anything here seems to promise more than the product does, the product wins and we fix the words.
1. The service
PackClose HQ provides software for organizing regulatory evidence: uploads, extraction with provenance, review and approval workflows, sealed record versions, exports, and related tooling. The service is provided by PackClose HQ ("we", "us"). By creating a workspace or using the service you agree to these terms.
2. What the service is not
The service is software, not professional advice. It does not provide legal, chemical, or regulatory conclusions; it does not determine whether rules apply to you; it does not file, submit, or certify anything with any government body or program on your behalf. Exports are documents you use - generating one is never a submission. You and your designated qualified people remain responsible for every regulatory decision, filing, and attestation. Nothing in the service creates an attorney-client or consultant relationship.
3. Your account and workspace
You are responsible for the accuracy of what you upload, for maintaining the confidentiality of your credentials, and for the people you invite. You must have the right to upload the materials you place in your workspace. You may not use the service to violate law, infringe rights, or store malicious content (uploads are scanned and rejections are final).
4. Trials, subscriptions, and cancellation
New workspaces start with a free trial (currently 14 days, no payment method required). When a trial ends, new uploads and new deliverable generation pause; everything already in your workspace remains readable and exportable. Subscriptions are month-to-month, billed in advance through our payment provider, and you can cancel at any time - cancellation takes effect at the end of the paid period. Prices may change with at least 30 days' notice, effective at your next renewal.
5. Your data
You own your data. You can export the complete contents of your workspace at any time, on any plan status, at no charge. We use your data only to operate the service for you; we do not sell it and we do not use your confidential content to train AI models. When optional AI-assisted extraction is enabled by the operator it is disclosed in the console, it only ever produces suggestions a person must approve, and its provider terms prohibit training on your content. See the Privacy Policy for details.
6. Integrity of records
Completed record versions are hash-sealed and write-blocked ("tamper-evident"). We deliberately do not describe any record as "immutable" until storage-level retention lock is in place; the Trust Center describes the current controls honestly and any artifact can be verified at /verify.
7. Disclaimers
The service is provided "as is" and "as available". We do not warrant that it is error-free or uninterrupted, and we expressly disclaim any warranty that use of the service ensures compliance with any law, acceptance by any regulator, or any regulatory outcome. Your sole remedy for dissatisfaction is to cancel and export your data.
8. Liability
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the service is limited to the amounts you paid us in the twelve months before the event giving rise to the claim, and neither party is liable for indirect, incidental, consequential, or punitive damages, or for lost profits, revenue, or data (beyond our obligation to make your workspace export available). Nothing here limits liability that cannot be limited by law.
9. Termination
You may stop using the service and cancel at any time. We may suspend or terminate accounts that violate these terms, with notice where practicable. After termination your export remains available for at least 30 days, after which data is deleted per the retention schedule (subject to legal holds).
10. Changes and contact
We may update these terms; material changes will be notified in the console or by email at least 14 days before they take effect, and continued use after that constitutes acceptance. These terms are governed by the laws of the State of California, excluding conflict-of-law rules. Questions: info@packclosehq.com.
Terms · Privacy · Refunds · Trust Center