Terms of Service
PackClose · effective 2026-09-04 · written in plain language on purpose - if anything here seems to promise more than the product does, the product wins and we fix the words.
1. Provider and service
PackClose is a product of Lapilo Labs, LLC, a Florida limited liability company ("we", "us"). PackClose provides software for organizing packaging EPR evidence, tracing reported totals to source records and calculations, recording review and approval actions, and producing scoped workpapers and evidence packs.
2. Signup, trial, subscription, and cancellation
Creating a PackClose workspace opens a clearly labeled sample with no card. Adding a payment method through our payment provider starts a 14-day free trial for customer-file intake and new work. You pay $0 at trial start. Unless you cancel before the trial ends, the PackClose Workspace renews automatically at $249 per month, billed in advance. You can manage payment details and cancel in the billing portal. Cancellation takes effect at the end of the current paid period. A lapse pauses new writes; existing records, review, billing management, and full data export remain available.
3. Plan limits
The launch plan includes one reporting entity; California, Colorado, and Oregon; five seats; the current plus two prior reporting years; 1,000 active packaging configurations; 5,000 component/source-value records; 250 source documents; 100 MB of workspace storage; a 20 MB per-file ceiling; and 25 active supplier response links. The billing page shows current usage. At a limit, only new writes in that category pause. We never charge an automatic overage; a larger workspace requires a separately accepted written quote.
4. Optional engagements
The $2,500 CAA Evidence & Validation Readiness Scan and any Full Data Close are optional, separately scoped engagements; neither is required to subscribe. Their written agreement controls scope, fee, delivery, cancellation, acceptance, and remedies. They do not renew automatically.
5. What the service is not
PackClose does not provide legal, chemical, or regulatory conclusions; decide producer status or exemptions; file, submit, certify, or attest for you; or guarantee fees, acceptance, or any regulatory outcome. Exports are documents you use - creating one is never a submission. Your authorized people remain responsible for regulatory decisions, filings, and attestations.
6. Review and acceptance
Your team reviews and accepts underlying data and retains every regulatory decision. Policy-sampled automation is labeled as machine action, is not professional review, and never replaces your approval. Any qualified professional review is separately agreed. The software records who approved what, when, and on which evidence.
7. Data intake and workspace
You must have the right to provide every file. Real-data intake opens only during a started trial/active subscription after deployment-security controls are armed, or under an explicit accepted-engagement override. Every upload receives bounded file-safety screening before storage; this is not represented as complete antivirus coverage unless an external scanner result is explicitly shown. Rejected files are not stored.
8. Your data
You own your data and deliverables. We use engagement data only to deliver the agreed scope, do not sell it, and do not use confidential content to train AI models. Any optional model-assisted processing must be disclosed. Your workspace export remains available regardless of billing status, subject to the published retention policy and legal holds.
9. Record integrity
Completed record versions are hash-sealed and write-blocked in the application (tamper-evident). Corrections create linked versions rather than silently replacing completed records. The Trust Center describes the controls currently deployed and distinguishes them from planned controls.
10. Changes and contact
We may update these terms; material changes will be notified at least 14 days before taking effect. Price changes receive at least 30 days' notice and apply at a future renewal. These terms are governed by the laws of the State of California, excluding conflict-of-law rules. Questions: info@packclosehq.com.
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