Privacy Policy
PackClose HQ · effective 2026-07-23 · written in plain language on purpose - if anything here seems to promise more than the product does, the product wins and we fix the words.
1. What we collect
Account information (name, email, company), workspace content you upload (documents, extracted values, decisions), billing state from our payment provider (plan, status, references - never card numbers, which we never receive), and operational logs (an append-only audit trail of actions in your workspace, plus standard server logs).
2. How we use it
To operate the service: authentication, evidence processing, review workflows, exports, support, and billing. We do not sell personal information and we do not use your confidential content to train AI models. Optional AI-assisted extraction, when enabled, sends document text to the disclosed model provider under no-training API terms solely to produce suggestions.
3. Subprocessors
Hosting infrastructure (the application host), our payment provider (Stripe) for checkout and subscriptions, an email delivery provider for account and billing mail when configured, and the disclosed AI provider when AI assist is enabled. Each receives only what its function requires.
4. Security
Named accounts with MFA available (required for staff), salted modern password hashing, encryption at rest for stored objects, malware scanning on ingest, tenant isolation enforced at the row level with automated cross-tenant tests, and an append-only audit trail. The Trust Center page describes the current control state honestly, including what is planned rather than shipped.
5. Retention and deletion
Workspace data is retained while your account is active and per any retention schedules you configure (regulatory records often carry multi-year duties - those are your schedules, visible in the product). You can export everything at any time. On termination, data is deleted after the availability window in the Terms, except where a legal hold or configured retention schedule requires longer.
6. Your choices
Access and export: built into the product (Export my data). Correction: your workspace is yours to correct (sealed versions are corrected by linked versions, never silent edits). Deletion: close your account and request deletion at info@packclosehq.com. We respond to verified requests within 30 days.
7. Contact
Privacy questions or requests: info@packclosehq.com. Effective 2026-07-23; material changes will be notified in the console.
Terms · Privacy · Refunds · Trust Center